CANCELLATION & RETURN POLICY

We love to get it right for you, every single time you trust us with your purchase.

We want you to have an absolutely hassle free shopping experience.

We assure you that all products sold on our website are brand new and 100% genuine.

If any customer wishes to cancel their purchase, the same can be done within 24 hours from the time of initial purchase. (No questions asked)

Failing to cancel the order within the specified time the order shall be processed and we shall go ahead with the usual dispatch procedure.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

Login to your PAJINDIA Account and go to the ‘My Orders’ page

Identify the item you want to cancel and click on the corresponding ‘View Details’ link

In the detailed order page, you will see ‘Cancel’ links against each of the items in that order

Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation.

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

If u see a disabled Cancel link that would simply mean the either the order is shipped or the product is non-refundable.

In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’ then you can undoubtedly return the product and we shall arrange the right product for you within 48 working hours of receiving the product back from your end.

Returns are easy, simply follow these steps

– Contact us and provide Order ID details.

– Customer Support will confirm the return request and will inform you about the pickup or shipping process.

– Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

– The customer will not be charged any shipping or handling charged for the replaced product.

Note:

– We do not charge extra for returns and all replacements/pickups are done free of cost.

– Number of days within which return can be initiated varies on the availability of the product chosen by the consumer.

– You must contact us within the defined period to initiate the return.

– We support Replacement of damaged products across categories/sellers in case of damaged item.

– In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account

– In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit.

Mention the Return ID on the package so that we can acknowledge your return.

Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges.

There are certain scenarios where it is difficult for us to support returns

– Return request is made outside the specified time frame

– Product is damaged because of use or Product is not in the same condition as you received it

– Defective products which are covered under the manufacturer’s warranty

– Products with tampered or missing serial numbers

– Items that are returned without original packaging, freebies or accessories

Hoping the above information answers all your queries regarding Cancellation & Return Policies of our Website.

If questions still persist kindly feel free to contact us on:

contact@pajindia.com

pajindia@yahoo.com